Terms and Conditions

Effective Date: 15.06.24

Welcome to Sustainable Diamond Co. ("we," "us," "our"). These Terms and Conditions ("Terms") govern your use of our website [sustainablediamondco.com] (the "Site") and your purchase of products from our online store. By accessing the Site or making a purchase, you agree to be bound by these Terms. Please read them carefully before using the Site or placing an order.

1. Use of the Site

1.1 Eligibility

You must be at least 18 years old or have reached the age of majority in your jurisdiction to use this Site and make purchases.

1.2 Account

You may need to create an account to access certain features of the Site. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account.

1.3 Prohibited Conduct

You agree not to:

●     Use the Site for any unlawful purpose.

●     Violate any applicable local, state, national, or international law.

●     Infringe upon or violate our intellectual property rights or the rights of others.

●     Transmit any harmful code or content that may damage or interfere with the operation of the Site.

2. Products

2.1 Description

We strive to provide accurate descriptions of our products. However, we do not warrant that the descriptions, colors, or other content available on the Site are accurate, complete, reliable, current, or error-free.

2.2 Availability

All products are subject to availability. We reserve the right to limit the quantity of products we supply, to discontinue any product, and to refuse service to any customer.

3. Orders

3.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or reject your order for any reason, including errors in pricing or product information. If we reject your order, we will notify you and refund any payment received.

3.2 Pricing and Payment

All prices are listed in Australian Dollars (AUD) and are inclusive of GST. We accept various forms of payment as indicated on the Site. By providing payment information, you represent and warrant that you are authorized to use the designated payment method.

3.3 Shipping

We ship only within Australia. Please refer to our Shipping Policy for details on shipping rates, delivery times, and order processing.

3.4 Custom Orders

Some orders will be custom-made and may take 14-21 days before being available to ship. We will contact you with details and updates regarding the production and shipping timeline.

4. Returns and Refunds

4.1 Return Policy

Returns are accepted only if an item is not as described. Please refer to our Returns Policy for details on the process and conditions for returns.

4.2 Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

5. Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Sustainable Diamond Co. or its content suppliers and is protected by Australian and international copyright laws. You may not use, reproduce, distribute, or display any part of the Site without our prior written permission.

6. Limitation of Liability

To the fullest extent permitted by law, Sustainable Diamond Co. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

●     Your use of or inability to use the Site.

●     Any unauthorized access to or use of our servers and/or any personal information stored therein.

●     Any interruption or cessation of transmission to or from the Site.

●     Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Site by any third party.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts located in Victoria for the resolution of any disputes arising from these Terms or your use of the Site.

8. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

9. Contact Us

If you have any questions about these Terms, please contact us:

●     By email: sustainablediamondco@gmail.com

●     By visiting this page on our website: sustainablediamondco.com.au/contact

 

Thank you for shopping with Sustainable Diamond Co. We appreciate your business and strive to provide you with a seamless shopping experience.